In 2016 I joined Techstars to support the International Operations for our Accelerators. Within two years I was promoted twice and transitioned to run, & scale, a globally distributed operations team supporting Techstars Community programs.
As Senior Director of Operations I lead the team responsible for scaling systems, training, implementation and tools needed to support our global network of Community Leaders who manage 1000+ Startup Weekends and 60+ Startup Weeks globally.
Ensured global compliance in all operating regions
Took the business operational structure from non-profit to for-profit
Restructured the operations team to ensure specialisation across operations, project management, customer experience and data analysis to deliver increased value to all customers. Analysed the overall work structure and built a team of FT employees and outsourced support to flex our needs as we migrate to more automated systems.
Implemented a Customer Success function to ensure we could deliver scalable relationships globally
Supported the creation of new roles outside of the Operations team to ensure growth and development of the Community business unit
Developed the concept and project managed the Techstars Ecosystem Summit to bring together 500 Community Leaders and those prominent in the Economic Development Community
Built health checks to monitor global ecosystems for sales and development
Developed the infrastructure plan to migrate all legacy systems to Salesforce and an Event Management System (including leading product management, data mapping and engineering coordination)